HP sauce

I tried to download some software for a printer. With no luck, I decided to contact the company about the issue. They have this funny web site talk thingy. I 'chatted' with 'Terry' about the issue. After some time, I was no closer to a solution. Some time later, I received an email transcript of my 'conversation'.


Chat Transcript Begins Here
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Terry
Hello Nathan


Terry
Welcome to HP Total Care for All-in-One Products, My name is Terry. How may I help you today?


Terry
Are you with me online? Please respond soon, as a delay in response may disconnect our chat session.


nathan Jones
hello!


nathan Jones
this doesn't work very well on a mac...


Terry
I am sorry to hear that.


Terry
It would be helpful if you could give me a detailed description of the problem and the exact status. This would help me assist you better.


nathan Jones
I am attempting to download the software for the 2575 for mac os x. the download is saying it will take 2 days!


nathan Jones
the file is called: 2570_790_en - is this the right software for mac os x 10.4?


Terry
It seems to be the issue is with the software part.


Terry
I am afriaid to inform you that we are not technically trained in MAC platform.


Terry
I am afraid, at present HP does not offer CHAT Support for this product in the Macintosh OS environment. However, you can avail full support in the Macintosh environment through our phone support teams. You can call them @ 800-HP-INVENT or 800-474-6836. These service engineers are Macintosh OS specialists and would be able to help you over the phone. This is available 24/6 (except Sundays) and is a free service. We apologize for the inconvenience and look forward to assisting you. We also offer e-mail support for MAC OS. You can contact our email support at: http://h20180.www2.hp.com/apps/Nav? h_pagetype=email&h_lang=en&h_cc=us&h_product=236252&lc=en&cc=us


nathan Jones
is that a New Zealand phone number?


Terry
No , it is of US.


nathan Jones
I am in New Zealand and cannot call a US 800 number - it will not work.


Terry
Please wait I will give you the New zealand number.


nathan Jones
thank you


Terry
Thank You for your time.


Terry
Technical support, repair and warranty cover 0800 441 147 Monday - Friday 9:00am - 9:00pm Saturday - Sunday: CLOSED http://www.hp.co.nz/contactus/consumer.asp


Terry
Is there any thing else i can assist you today?


nathan Jones
No, I just had a simple download question. Why are the hp servers so slow?


Terry
Please contact us again if you require any further assistance. Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at: http://www.hp.com/home/ownerservices


Terry
Are you using dial up internet connection?


nathan Jones
no, broadband. all other downloads are fine


Terry
Nathan, HP full feature software is a big software, it will take time to download.


nathan Jones
yes, but it says 2 days!


nathan Jones
it has taken over 30 minutes to download the first 1mb


Terry
I request you to please contact our phone support for further info.


Terry
Please contact us again if you require any further assistance. Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at: http://www.hp.com/home/ownerservices


Terry
Thank you for using HP Total Care and providing us an opportunity to serve you through Real-Time Chat.




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Chat Transcript Ends Here