Action Requested: Indiegogo Account Verification

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Janela (Indiegogo Support) Dec 7, 2020, 6:34 PST Hi Nathan, I've now merged your accounts under nathan@artballs.co.uk. You should now be able to log in and see all your contributions and campaigns. If you have any trouble logging in, please try resetting your password on our 'Forgot your Password' page, here: https://www.indiegogo.com/accounts/password/new Simply enter the email address associated with your Indiegogo account, and we'll send you an email with instructions on how you can reset your Indiegogo account password. The "Reset Your Password" email will be sent from support@indiegogo.com. We recommend you check your email's spam folder in case your email client is set up to filter emails from support@indiegogo.com out of your inbox. If that doesn't work, or if you have any other questions please let us know! Regards, Janela Trust & User Operations Indiegogo

Nathan Dec 6, 2020, 3:17 PST Hi Janela, I've made two contributions. I know that the last one had the invoice number #108 for £100. The one right before, same appeal was for £25 - and might be #107 or very close as I did them minutes apart. The card for both is: 2239 Both were in UK sterling. Thanks for your help! Nathan

Janela (Indiegogo Support) Dec 2, 2020, 19:42 PST Hi Nathan, You are right. Contributions made through Apple Pay get associated with the email linked to your Apple Pay account. To prevent future contributions from getting associated with the wrong email address, I recommend updating your Apple Pay email address. If you can't reply from nathan52.neonvibes@blogger.com, our team needs some more details to be able to verify your account and safely grant access. Please respond to this email with the following information: Last four digits of credit card that you used for your past contribution(s) Most recent amount contributed and currency type Most commonly used device type used for Indiegogo.com (iOS, Android, etc) We apologize for any inconvenience and thank you for your patience as we work to verify your account. Regards, Janela Trust & User Operations Indiegogo

Nathan Dec 1, 2020, 5:07 PST Hi, thanks for the email. As mentioned, I have no access to the nathan52.neonvibes@blogger.com. It's an old google system and completely defunct. This happened due to an issue with Apple Pay. There is no opportunity to correct the address. It was my first time using it and thought it would be say to correct! I have no means to update on indiegogo. Currently, I made a pledge, but have no means of getting the pledge items. Sent from my iPhonium On 1 Dec 2020, at 12:57, Janela (Indiegogo Customer Happiness) <support@indiegogo.com> wrote:

Janela (Indiegogo Support) Dec 1, 2020, 4:56 PST Hi Nathan, Apologies for the delay in responding to your request. I currently see accounts for you under these email addresses: nathan@artballs.co.uk and nathan52.neonvibes@blogger.com. For the security of these accounts and in order to confirm you own both emails, I've cc'd the second email on this thread. Please reply to this email thread from both email addresses, confirming you approve of the account merger. If you can't reply from nathan52.neonvibes@blogger.com, our team needs some more details to be able to verify your account and safely grant access. Please respond to this email with the following information: 1) Last four digits of credit card that you used for your past contribution(s) 2) Most recent amount contributed and currency type 3) Most commonly used device type used for Indiegogo.com (iOS, Android, etc) Once we get confirmation from both email addresses, I'd be happy to merge the nathan52.neonvibes@blogger.com with your nathan@artballs.co.uk account for you. We apologize for any inconvenience and thank you for your patience as we work to verify your account. Regards. Janela Trust & User Operations Indiegogo

Nathan Nov 23, 2020, 12:17 PST Hi, Apple Pay used the wrong email address on my backing and I cannot access details. This form asks for the email address I used to pay, but I will not receive emails there. The above address is the only one valid for me. I made two purchases to this appeal: https://facebook.us6.list-manage.com/track/click?u=bddf2cb583c48e7c95a45334a&id=12e958b3fd&e=8824af310d The last transaction was #108. I don't know the number for the previous one. I also tried updating via the link on the contributions page. There was no link! (I have a screen grab attached). The incorrect email is: nathan52.neonvibes@blogger.com (unused/likely non existent). Attachment(s) 8E5504EF-4C22-4594-B75A-AD8B4C5DA225.png

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